Delivering on Our Promise
Providing Transparent and Actionable Analytics to Patient Recruitment Services
Clients often ask if we are able to provide recruitment reporting and metrics. What’s our answer? Yes, we’ve been doing it for years!
When you hire an agency to support your patient recruitment and retention efforts, you deserve to know what they are doing and if it is working.
At CSSi, we pride ourselves on the transparency we deliver throughout all of our recruitment campaigns. This truthfulness and the access to reporting we offer builds a channel of communication between us and you, our clients.
At every step of the way, you will know the services we are implementing, the progress we are making, and your overall return on investment.
With every project, we promise to make available:
• 24/7 access to CSSi’s client reporting portal
• Actionable weekly reports and insights
• Weekly client calls to review the information and make informed decisions together on the best ways to move forward
Some of the data metrics we provide in our reporting portal are:
• Number of responses processed through our pre-screening technologies
• Number of referrals generated for your study
• Status of activities performed by our Local Enrollment Specialists
• Site by site progress on referral status and follow-up
• Top disqualification reasons to help you evaluate your protocol/IE criteria
Each week, our team reviews this information to analyze how our campaigns are performing. We take a deep dive into each method of recruitment we implement to see the results it is generating. Once each method is reviewed, we present our recommendations to you and have an open discussion about the best way to move forward.
It is equally important to understand what approaches are and are not working well, so that together we can build a path forward that will lead to patient recruitment success for your studies.
Building an open pathway of transparency, honesty and accountability is how we create partnerships with our clients. We truly believe in this and work hard everyday to bring you results that can make a difference.