CSSi Blogs

Keep Your Sites Motivated to Recruit Patients
Walk a day in the shoes of a clinical study coordinator:

  • By Gabrielle St Remy
  • 23-Oct-2019

CSSi, Motivating to Recruit Patients

You’ll often be faced with more work than there is time each day. Meeting with patients, scheduling appointments, fully informing patients at time of consent, training study staff, conducting study procedures, working with sponsors, advertising for the study and recruiting patients... the list goes on and on.

With an overloaded work day can often come the feelings of being unmotivated and overwhelmed. Sites may lose sight of the recruitment goals initially outlined at the beginning of a study, if any were provided. Slowly, your study falls of their radar.

How do you stop that from happening or turn the situation around if it already has?

Follow the 8 suggestions below, all given by our Local Enrollment Specialists (previous study coordinators who have walked many days in those very shoes we talked about in the beginning) to re-engage and motivate your sites.

  1. Form a good relationship with the site from the start- It is crucial to create a good foundation of trust and rapport during your very first encounter with the site. Understand the site’s organization, meet (preferably in person) the people who are involved in the study, learn their history, their challenges, what they have done in the past and what has and has not worked well for this type of study.

  2. Build a recruitment tool box that is unique for each site’s needs. Provide them with educational and other helpful study materials they can use both in-office and in their surrounding community to promote the study. If they have the resources they need, they will be more successful in their recruitment efforts.

  3. Set a recruitment goal and create a list of key performance indicators (KPIs) – Outline expectations and what needs to be done to successfully complete each KPI. If someone is coordinating with the site on their recruitment efforts, update them often on where they are with their recruitment goals.

  4. Send the site’s study team or study coordinator weekly “highlights” - Cheer them on for completing a KPI or for prescreening, screening, or randomizing a patient. Acknowledge their efforts each time they meet one of their recruitment goals – a little goes a long way.

  5. Maintain a positive attitude, even if faced with difficult or stringent inclusion and exclusion criteria.

  6. Listen and genuinely show interest on what the sites are doing to recruit and enroll patients. Always find opportunities to support their activities.

  7. Recommend some recruitment strategies and find out what the site’s think about those strategies. If they are on board and invested, enrollment numbers will increase.

  8. Communicate effectively - secure a specific date and time to communicate with the site weekly for recruitment support. Go over any successes, challenges, or new ideas the sites may have regarding the study.

How CSSi Keeps Sites Motivated

Our Local Enrollment Specialists (LES) work directly with the sites to keep your studies top-of-mind. Their ability to engage sites and boost motivation and participation across the world has been the key to success in numerous studies over the last 14 years. The LES team, on the ground in 40+ countries, works closely with every site and sponsor project team to identify enrollment challenges early, develop creative solutions to those challenges and tailor enrollment plans to sites’ exact needs. CSSi reviews protocols and enrollment criteria, identifies target patient populations, and maintains a laser-like focus on the successful completion of enrollment goals.

Once we've fully established what we can do to maximize each site's capacity to enroll patients, we build a patient enrollment plan for that site. The LES works closely with every site, keeping up a constant dialogue, analyzing results and refining activities.

They also help take tasks off of the study coordinators’ plates, including chart reviews, speaking to local physicians, setting up recruitment materials in the office, or helping virtually by contacting local community groups, sending letters, and other community outreach efforts.

CSSi Ensures that We Reach your Goals

No other company offers the unique services of CSSi. Yes, we are a full-service patient recruitment company. Yes, we have in-house creative design and development, media planning and placement, community outreach and medical professional networking, technology solutions and site support services. What makes us unique is our dedicated focus on enrollment planning and implementation at the site level.

Interested in getting your sites re-engaged and motivated to meet their enrollment goals?

Follow us!

 

CSSi, Patient Recruitment For Novel Therapies

Patient Recruitment For Novel Therapies

  • By Myra Zerr-Korolev
  • 26-Mar-2023

Gene and cellular therapy are novel treatment methods that are avidly being studied in a realm of different indications including oncology, neurology, rheumatology, pediatrics, and more. As of 2023, there are over 1,500 gene/cellular therapy trials actively enrolling with a majority being in Phase 1 and Phase 2 stages.

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CSSi, Improving Patient Recruitment within the LGBTQIA+ Community

Improving Patient Recruitment within the LGBTQIA+ Community

  • By Myra Zerr-Korolev
  • 17-Mar-2023

LGBTQIA+ (Lesbian, Gay, Bisexual, Transgender, Queer, Intersexual, Asexual/Agender, + Additional Sexualities and Identities) make up a significant portion of the population: around 8% of the total United States population and an estimated 10% of the global population.1,2 Trends show an increased likelihood of identifying as LGBTQA+ in younger generations such as millennials and Gen Z.

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Recruiting the New Generations: Gen Z and “Zillennials”

  • By Myra Zerr-Korolev
  • 5-Oct-2022

Now that we have a flood of new adults entering the scene, they are eligible to participate in many clinical trials. These new adults aren’t their Millennial elders and are far removed from Gen X and the Baby Boomer generations, so new recruitment tactics and strategies need to be implemented to gain their interest.

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A Brave New World: Recruiting Patients for DCTs and Hybrid Trials

  • By Myra Zerr-Korolev
  • 27-Jul-2022

During the COVID-19 pandemic, many clinical trials were halted or stopped altogether due to the inability to recruit and screen patients. Much of this was due to a centralized study set up, where patients were required to appear in person for screening and secondary study visit activities. As the pandemic progressed...

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The Magic of Marketing: Creating the Perfect Patient Recruitment Solution

  • By Myra Zerr-Korolev
  • 13-Oct-2021

Marketing and advertising are an art form. And as is true of all art, it evolves and adapts to the world around it (And enter the famous question: Does art imitate life or does life imitate art?). Reaching patients for clinical trials is quite a task. Creating awareness, providing education, and garnering true interest is a multi-pronged approach that requires an in-depth understanding of the needs and communication...

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Rebuilding Trust in Clinical Trials: Diverse Patient Recruitment

  • By Myra Zerr-Korolev
  • 03-Aug-2021

The health and well-being of all persons regardless of race, religion, sexual orientation, or gender is integral to public health. As a nation, the United States is slowly improving and becoming self-aware of the maladaptive behavior towards its minority citizens both past and present.

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Post-COVID-19 Patient Recruitment: Dealing with the Aftermath

  • By Myra Zerr-Korolev
  • 02-Jun-2021

Clinical trial recruitment has been understandingly difficult for the past fifteen months. Isolation and quarantine have kept patients (not to mention site and trial staff) from being able to undergo appropriate screening and enrollment measures. Because of this immense issue, many trials have been paused (or worse, stopped all together).

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image of doctors office nurse performing a telephone chart review.

The 24-Hour Window: Responding to Your Referrals Before They Lose Interest

  • By Gabrielle St Remy
  • 03-Sep-2020

Patient recruitment is often a time-consuming and high-cost step in completing your clinical trials. Your marketing team will have to develop the correct study message and a strong call-to-action to get people motivated to see if they prequalify. You must strategically target your patient population and generate interest in participation among this audience.

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image of LES performing a telephone chart review.

Recruiting for Trials During a Global Pandemic

  • By Gabrielle St Remy
  • 16-Apr-2020

The COVID-19 virus has significantly changed the way the world operates. It has caused unprecedented interruptions to many industries and businesses around the globe, and clinical trials are no exception. New guidelines have been issued by the FDA regarding clinical trials, which could have a significant impact on study enrollment and patient retention.

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Don’t Put All Your Recruitment Eggs in One Basket

  • By Gabrielle St Remy
  • 12-Mar-2020

As you begin the patient recruitment process for your study, it can be tempting to put all of your money towards one method. You place all bets on digital advertising because that generated the most referrals during your last study. What happens if digital doesn’t perform for you this time? It’s best to spread your advertising budget out over a number of recruitment methods. This gives you the ability to truly test what is most effective.

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Answering the Lack of Diversity in Clinical Trials

  • By Gabrielle St Remy
  • 15-Nov-2019

Identifying and implementing ways to increase diversity in clinical trials is a growing topic in the industry. Almost 40 percent of Americans belong to a racial or ethnic minority, but roughly 80-90 percent of participants in clinical trials for new drugs are still disproportionately Caucasian.1

In order to make sure drugs and treatments are safe and reliable to all people, there needs to be a better representation

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New Advertising Options for Patient Recruitment: Are they on your radar?

  • By Gabrielle St Remy
  • 29-Aug-2019

We all see others do it, and we probably experience it ourselves it every day.
Watching videos and tv shows on devices other than the TV in the family room, catching up on your favorite sitcom on-demand because you weren't home to watch it at 8pm when it originally aired, or streaming videos on YouTube to pass time. As the years go by, technology and media are changing – and so is how we are using them.

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image of a woman reviewing app on her phone

Understanding & Removing the Barriers to Patient Retention

  • By Gabrielle St Remy
  • 14-Aug-2019

Each year, $1.89 billion is spent on patient recruitment for clinical trials.1 With a 30% average dropout rate across all clinical trials, many pharmaceutical companies are spending a large amount of money to recruit patients who aren't staying enrolled in their trials.

Needed study data for regulatory submission and the overall success of a clinical trial depend largely on study participants fulfilling their roles...

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images of 14 Years in Service

CSSi Celebrates 14 Years as a Full-Service Patient Recruitment Agency

  • By Gabrielle St Remy
  • 11-Apr-2019

As a sponsor, CRO or site, there are a surplus of patient recruitment companies you can turn to when you need help finding patients for your studies, and that number grows higher every day. Most of these companies offer a niche service, but very few are a full-service, global recruitment agency like ours.

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images of digital advertizing

Traditional Advertising Is Still Alive

  • By Gabrielle St Remy
  • 01-Apr-2019

We've all heard it before: "traditional advertising is dead." But if that were true, why are we still seeing commercials on TV, hearing ads on the radio, and seeing billboards on the highway during our morning commute?

Because it's not true! Traditional advertising is still very much alive and used by some of the largest companies worldwide.

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images of responsive design with websites

Eight-Step Guide to a Strong Clinical Trial Website

  • By Gabrielle St Remy
  • 05-Feb-2019

There are about 93 million Americans searching online for information related to a health-related topic, with 63% of those individuals looking up a specific disease or medical problem. In fact, looking for health or medical information comes high on the list as one of the most popular activities people do when they are online.

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Clinical Trial Branding: Why is it so Important?

  • By Clara Hughes, Creative Director
  • 25-Jan-2019

Let's imagine two different scenarios:
A: You're sitting in a doctor's office, and you see a poster for ACN-053-2414, a clinical trial testing medication for acne in adults.
B: You're sitting in a doctor's office, and you see a poster for the Face It Acne Research Study, a clinical trial testing medication for acne in adults.

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